https://emmakopplin.net 2026-06-19T21:01:47+00:00 always 0.5 https://freight.cargo.site/t/original/i/G1273039279561545382834405714524/diatype.svg <div style="text-align: center"><a href="case-study-one-1" rel="history">CASE STUDY ONE</a> Increasing Maintenance Completion Through Accountability and Automation</div> https://freight.cargo.site/t/original/i/N2994544078912020804114654508971/Approve_all.png <div style="text-align: center">CASE STUDY TWO Reducing Repair Delays by Designing for the 94%</div> https://freight.cargo.site/t/original/i/C2994546421261136539679809157035/Screenshot-2026-06-19-at-3.57.15PM-1.png <div style="text-align: center">CASE STUDY THREE Preventing a Costly Detour Through Rapid Research</div> https://freight.cargo.site/t/original/i/H2994549337359333199833147717547/Modal.png <div style="text-align: center"><a href="case-study-one-1" rel="history">CASE STUDY ONE</a> Increasing Maintenance Completion Through Accountability and Automation</div> https://emmakopplin.net/case-study-one-1 2026-06-19T21:01:47+00:00 always 0.5 https://freight.cargo.site/t/original/i/G1273039279561545382834405714524/diatype.svg Fleetio's Maintenance Shop Network was easy to navigate, but it surfaced information without providing enough guidance to drive decision-making. https://freight.cargo.site/t/original/i/P2990917849266135673543090321323/Frame-179621.png Fleetio's Maintenance Shop Network was easy to navigate, but it surfaced information without providing enough guidance to drive decision-making. https://freight.cargo.site/t/original/i/G2990933669378320727591651719083/sdfwe.gif https://freight.cargo.site/t/original/i/B2990943586956677308279015684011/Modal1.png https://freight.cargo.site/t/original/i/U2990943616711275499172522440619/Modal2.png https://freight.cargo.site/t/original/i/K2990943640544468842405263128491/Modal3.png https://freight.cargo.site/t/original/i/M2990943667790309839274270865323/Modal4.png https://freight.cargo.site/t/original/i/C2994449250251269919486529583019/Screenshot-2026-06-09-at-2.35.30PM.png We monitored the experience through a longitudinal survey and found usability scores stabilized at 4.3 for ease of use, exceeding both our expectations and the industry benchmark of 4.0. https://freight.cargo.site/t/original/i/H2994459724497022412507032663979/Screenshot2026_06_09_144006-copy.jpeg We found that accounts using Service Assignments steadily improved their maintenance compliance rates month over month, resulting in more maintenance being completed on time. https://emmakopplin.net/case-study-two 2026-06-19T21:12:44+00:00 always 0.5 https://freight.cargo.site/t/original/i/G1273039279561545382834405714524/diatype.svg The solution required only a handful of new actions and confirmation states. https://freight.cargo.site/t/original/i/Y2994467762813326484033825748907/Screenshot-2026-06-09-at-2.31.jpg The value was immediately apparent. Within the first months of discovering the feature, one user used it over 900 times to clear a significant backlog of Repair Orders. https://freight.cargo.site/t/original/i/N2994468656133801741566281856939/Screenshot-2026-06-09-at-2.31.05PM.jpg Overall, engagement with the email action remains strong and continues to grow. As a result, more Repair Orders are approved quickly, reducing the time they spend waiting in the application. https://freight.cargo.site/t/original/i/V2994478892029174058185668507563/Group-2.png The solution required only a handful of new actions and confirmation states. https://freight.cargo.site/t/original/i/B2994562430489341837398693722027/Group-1.png https://emmakopplin.net/case-study-three 2026-06-19T21:01:48+00:00 always 0.5 https://freight.cargo.site/t/original/i/G1273039279561545382834405714524/diatype.svg Using Figma Make, we quickly assembled a concept prototype and had it in front of users for interviews the very next day. https://freight.cargo.site/t/original/i/L2992587469477143138656753104811/2r23f.gif Using Figma Make, we quickly assembled a concept prototype and had it in front of users for interviews the very next day. https://freight.cargo.site/t/original/i/P2992594962655266343918876833707/Screenshot-2026-06-18-at-10.31.43AM-1.png https://freight.cargo.site/t/original/i/E2992594992907926624802541483947/Screenshot-2026-06-18-at-10.31.31AM-1.png https://freight.cargo.site/t/original/i/R2994502102792478755818665752491/Screenshot-2026-06-19-at-3.16.49PM.png https://emmakopplin.net/about-me 2026-06-19T21:22:37+00:00 always 0.5 https://freight.cargo.site/t/original/i/G1273039279561545382834405714524/diatype.svg https://freight.cargo.site/t/original/i/X2994343334746842598017401960363/Screenshot-2025-04-04-at-10.11.26AM.png https://freight.cargo.site/t/original/i/N2994350446870573472661317957547/8f3cee52-d4a5-40a9-bc88-8baea440f73c_3019x2269.jpeg Processing pepper seeds at the 2025 Blazing Star Seed Workshop https://freight.cargo.site/t/original/i/Y2994352886655391405560324241323/IMG_2992.jpg https://freight.cargo.site/t/original/i/G2994354941604234472730664712107/9e857b30-ff68-4b96-9898-700b30601c8d_5710x3799.jpeg https://freight.cargo.site/t/original/i/E2994356826732351597330873005995/130110757_117750613490007_9222263431914889360_n.jpg https://freight.cargo.site/t/original/i/A2994363740645817399965656889259/IMG_6347.jpg https://freight.cargo.site/t/original/i/T2994364296667577269718961698731/IMG_3057.jpg https://freight.cargo.site/t/original/i/W2994369192525688152602508343211/IMG_5965.jpg Free Farm Syndicate greenhouse management 2026 https://freight.cargo.site/t/original/i/X2994378409773405974906745206699/IMG_6954.jpg I’m also an avid traveler and a current student in The Gramounce’s part-time alternative master’s program. Through the program, I’ve completed residencies in the Netherlands, Mexico, and Portugal, with upcoming residencies in Estonia and Spain.